ITIL (IT Infrastructure Library) is a widely accepted approach to IT service management in the world. Providing a cohesive set of best practice guidance drawn from the public and private sectors across the world, it has recently undergone a major and important refresh project.

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

Our team of ITIL Consultants have a broad range of International industry experience and numerous successful implementations behind them covering industries such as Banking & Finance, Government Organisations, Utilities, Telcos, Pharmaceuticals, IT, Military and Engineering.

Some of the service platforms that our experience covers include: HP Openview, BMC Remedy, HP Radia and Serena Dimensions.

Our expertise covers all the IT disciplines which make up the ITIL Framework under headings of Service Delivery and Service Support.